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FMS Training reserves the right to update and change the Terms of Service without any prior notice.

IMPORTANT NOTE: By booking a course with FMS Training, you are confirming that you have read, understood, and agree to these Terms and Conditions in full.

• Be at least 18 years of age at the time of assessment.
• Provide a valid Unique Student Identifier (USI).
• Provide three (3) forms of IDs, including one with a photo. Please refer to the ID Checklist.
• Wear appropriate closed toe footwear (such as joggers, trainers, runners, sneakers, or steel caps). No thongs/sandals allowed.
• Be able to understand, read and write in English (WH&S Requirement).
• Have a good understanding of both written and verbal English to meet safety requirements and successfully complete the assessment.
• Be able to complete a theory assessment (without assistance of a translator).
• Be able to complete a practical driving assessment independently.
• Complete the Enrolment Form prior to the course start date: Enrolment Form
• Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions.
• Have access to a computer, tablet, or other suitable device to complete pre-course study materials, and possess reasonable digital literacy skills to access and use online learning resources.
• Be ready and willing to study and complete the pre-course practice quiz provided upon enrolment. The completed quiz must be printed and brought with you on the day of training.

Non-Licensing Courses (e.g. Working at Heights, Confined Spaces)

Candidates must:

• Be at least 15 years of age at the time of the course start date.
• Provide a valid Unique Student Identifier (USI).
• Provide at least one form of ID that shows your full name, date of birth, your signature, and a photo.
• Wear appropriate closed-toe footwear (such as joggers, trainers, runners, sneakers, or steel caps). No thongs or sandals allowed.
• Be able to understand, read, and write in English.
• Have a good understanding of both written and verbal English to meet safety requirements and successfully complete the assessment.
• Be able to complete a theory assessment without the assistance of a translator.
• Be able to complete all required practical assessment activities independently.
• Complete the Enrolment Form prior to the course start date: Enrolment Form
• Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions.
• Be ready and willing to study and complete the theory training and the final theory test provided upon enrolment. The completed final theory test must be printed and brought with you on the day of training.

• Licensing Courses (e.g. Forklift and Order Picker):
  • You must complete all required pre-course study and preparation prior to attending training.
  • This includes watching instructional videos, reviewing training materials, and completing the pre-course practice quiz provided upon enrolment.
  • The practice quiz must be printed, answered in full, and brought with you on the day of training.
• Non-Licensing Courses (e.g. Working at Heights, Confined Spaces):
  • FMS Training provides practical training and assessment only.
  • Before attending your course, you must complete the theory training and the final theory test emailed to you upon enrolment.
  • The final theory test must be printed, answered in full, and brought with you on the day of training.
• All pre-course study materials and resources are delivered digitally. You confirm that you have access to a computer, tablet, or other suitable device, and you have reasonable digital literacy skills to access, read, and complete online learning content.
• You accept responsibility for ensuring you are adequately prepared for your training and assessment. Failure to complete and bring the required paperwork will not be accepted as a reason for rescheduling, refund, or any other adjustment to your booking.
• Candidates must provide a valid email address and mobile number and are responsible for checking their inbox and spam/junk folders for all course communications, including enrolment confirmations, pre-course study materials, and reminders.
• These requirements are in place to comply with WHS QLD licensing standards and to ensure you are properly prepared to participate safely and successfully.

• You must be physically capable of completing all practical tasks relevant to the course you are enrolled in. For example, you must be able to wear a harness, climb, bend, lift, operate machinery, or work at heights where required.
• You must disclose any existing or previous medical conditions, injuries, or health issues that may impact your ability to safely participate in training or assessment activities. This includes (but is not limited to) conditions affecting mobility, balance, vision, hearing, heart health, or respiratory function.
• FMS Training reserves the right to request a medical clearance or further information if there are reasonable concerns about your ability to safely complete the course requirements.
• If, on the day of training or assessment, you are deemed unfit or unsafe to participate, you will be refused entry. This will be treated as non-attendance, and all fees will be forfeited. Please refer to our ‘Non-attendance Policy’ for further details.
• It is your responsibility to ensure you are fit for training and able to perform all required tasks without risk to yourself or others.

• You must arrive well-rested, alert, and fit to participate fully in all training and assessment activities.
• You must not attend training if you are fatigued to a degree that impairs concentration, reaction time, or decision-making, as this poses a significant safety risk when operating machinery, working at heights, or completing practical assessments.
• If you are deemed unfit or unsafe to participate due to fatigue, you will be refused entry and sent home. This will be treated as non-attendance, and all fees will be forfeited. Rebooking will require payment of the full course fee.
• It is your responsibility to ensure you are adequately rested and fit for training to avoid any disruption, refusal of entry, or additional costs. Please refer to our ‘Non-attendance Policy’ for further details.

• No refunds will be issued under any circumstances, regardless of the reason for non-attendance, including illness, personal scheduling conflicts, work commitments, or inability to attend after digital access has been provided.
• Like an airline seat, once your booking is confirmed and the course date approaches, we are unable to resell your place. Cancellations, reschedules, or non-attendance at short notice will result in forfeited fees.
• Purchase orders/invoices must still be paid in full, even if the candidate does not attend.
• Candidates who arrive fatigued or physically unfit to safely participate, as detailed in our Fatigue Management Policy and Fitness & Physical Capacity Policy, will be refused entry and treated as non-attendance.
• If you are unable to attend, you may consider nominating a substitute candidate to attend in your place. Please see our ‘Substitute Candidate Policy’ for details.
• Failure to bring required ID or appropriate footwear will be treated as non-attendance.
• If you attend training but do not attend your scheduled assessment, you will still be required to pay the full course fee to rebook. Missing the assessment does not reduce your rebooking cost, as your place must be reserved again for both training and assessment, occupying the same capacity as a full-paying candidate.

Upon enrolment, candidates are granted immediate access to our online theory content, instructional videos, and training resources. As this provides substantial value in the delivery of our service, all bookings are final and non-refundable under any circumstance.

If a candidate wishes to rebook after a non-attendance:

• The full course fee must be paid again to rebook training and assessment.
• All rescheduling requests are subject to availability once payment has been received.

As a result, cancellations, reschedules, or non-attendance prevent us from offering that place to another candidate and impact our ability to deliver training efficiently and maintain consistently high pass outcomes. This is why all bookings are final and non-refundable, and why full course fees apply to rebook if you do not attend as scheduled.

• All substitutions must be arranged prior to the original course start date and confirmed in writing by FMS Training.
• The substitute candidate must confirm they have had adequate time to review all pre-course training materials and complete any required pre-course study and paperwork before attending.
• The substitute candidate must attend the same original training and assessment dates booked.
• No additional fees apply for substitutions, provided the candidate meets all course entry requirements (including age, IDs, USI, language proficiency, footwear, fitness, and digital literacy).
• Substitution requests submitted on the day of the course start date will not be approved and will be treated as non-attendance.
• By approving a substitution, both the original candidate and the substitute confirm that the substitute candidate has been provided sufficient time to prepare and accepts responsibility for completing all pre-course requirements.

These requirements are in place to comply with WHS QLD regulations for scheduling High Risk Work Licence assessments and to ensure training places are managed fairly.

All bookings are final upon confirmation. For more information, please refer to our ‘Cancellations and Reschedules Policy.’

FMS Training reserves the right to refuse entry to any candidate who arrives late to their scheduled training or assessment.

Candidates must arrive on time for both training and assessment sessions. Any candidate who arrives late on the day of their assessment will not be permitted to sit the exam. This will be treated as non-attendance, and all fees will be forfeited.

These requirements are in place to ensure compliance with WHS QLD regulations and to maintain the integrity and safety of the assessment process.

Please refer to our ‘Non-attendance Policy’ for further details.

Failure to present the required IDs or wear appropriate footwear on the day of training or assessment will be treated as non-attendance. Please refer to our ‘Non-attendance Policy’ for further details.

The use of mobile phone calculators is not permitted. Only a basic calculator, without memory storage capabilities, is allowed for use during the assessment.

By participating in the training and assessment process, candidates agree to adhere to this policy. Any violation of this rule will result in the immediate termination of the assessment, and the candidate will be required to reschedule at their own expense.

FMS Training offers one-on-one oral assessments for candidates with Language, Literacy, and Numeracy (LLN) support needs, such as individuals with learning disabilities including dyslexia, dysgraphia, processing disorders, or other identified LLN barriers.

This assessment format is conducted by a licensed assessor and is specifically designed for candidates who may have difficulty with reading and writing but can still demonstrate a sufficient level of spoken and verbal English communication, which is essential for safety and compliance in High Risk Work environments.

FMS Training is committed to providing reasonable adjustment and fair access in line with VET, ASQA, and Workplace Health and Safety Queensland (WHSQ) requirements. However, any adjustments provided must not compromise the integrity of the assessment, WHSQ licensing standards, or the candidate’s ability to independently demonstrate competency.

Please note:

• The one-on-one support provided applies to the formal oral assessment component only.
• Candidates booked for an oral assessment are still required to attend the standard group classroom training and practical training sessions alongside all other students.
• FMS Training does not provide private one-on-one forklift training or dedicated support personnel during classroom training sessions. All candidates attend the standard group training environment.
• Under WHS QLD High Risk Work Licence assessment requirements, all formal assessments are closed-book assessments.
• Candidates are not permitted to use notes, prompts, training materials, calculators with stored information, mobile phones, or receive assistance from family members, friends, support persons, translators, or other third parties during the formal assessment process.
• Where an oral assessment has been approved, the licensed assessor may verbally deliver the assessment questions to the candidate as part of the approved oral assessment process. Candidates must still independently provide their own responses and demonstrate competency without coaching or prompting.
• Candidates undertaking an oral assessment must still be able to understand safety instructions, communicate hazards, and operate safely in English to meet WHSQ High Risk Work Licence requirements.

Additional Information:

• The oral assessment fee is $350.00 (incl. GST) per person.
• All candidates must first complete the LLN Pre-Training Test to determine eligibility for an oral assessment pathway.
• Oral assessments are offered strictly by appointment only, are subject to assessor availability, and must be scheduled well in advance.
• Places are limited, and eligible candidates may be placed on a waiting list until a suitable oral assessment session becomes available.
• Approval for an oral assessment does not guarantee competency or successful course completion. All WHSQ assessment standards and competency requirements still apply.

If a candidate is deemed Not Yet Competent (NYC) in any part of the oral assessment, including Knowledge, Calculations, or Performance, a $350.00 (incl. GST) oral assessment fee will apply to organise another assessment. This includes an additional training day, which is required under WHS QLD regulations for scheduling High Risk Work Licence assessments.

• No free assessment resits are provided.
• All candidates are required, in accordance with WHS QLD’s High Risk Work Licensing requirements, to attend another training session prior to any reassessment.
• The fee to organise and conduct another assessment is $350.00 (incl. GST) per person.
• All resit and reassessment bookings are subject to availability and will only be confirmed once full payment has been received. Bookings must be scheduled by contacting FMS Training via email.
• Paid reassessments are generally scheduled within a two (2) month timeframe from the original assessment date, subject to availability. While we will always do our best to accommodate candidates at the earliest available session, availability may be limited during high-demand periods.

Assessment Scope

• If reassessment occurs within two (2) calendar months of the initial assessment, candidates will only need to complete the specific components in which competency was not demonstrated (e.g. Knowledge, Calculations, and/or Performance).
• If reassessment occurs after two (2) calendar months, the candidate will be required to complete the entire assessment (Knowledge, Calculations, and Performance).

All reassessments must be booked and completed within six (6) months of the original course date. After this period, reassessments will not be offered, and the candidate will be required to enrol in the full Forklift Course again at the full course fee to ensure compliance with the latest WHS QLD theory and practical standards.

For full details on eligibility, fees, and scheduling, please refer to our Assessment Resit and Reassessment Policy for further information.

If the trainer determines that a candidate with a disability or diverse learning needs requires additional study or practical experience before their initial assessment, the candidate may be invited to attend an additional day of training.

• The fee for this additional training support is $200.00 (incl. GST) per person for one full day of training.
• This fee must be paid in full to organise another training date.
• Additional training sessions are managed on a waiting list and are subject to availability, as another place in the training session must be booked.
• This additional support option is only available before a candidate’s initial assessment and is offered at the discretion of the trainer.

Note: Candidates who do not achieve a competent result on their first assessment attempt will be subject to the Assessment Resit and Reassessment Policy, which requires both the mandatory extra training and the assessment resit fee ($350).

By booking the Forklift Course, you acknowledge and agree that you are willing and able to study and prepare prior to the course start date, as all instructional videos and training materials are provided upon enrolment. This allows ample time to review and be ready for your training and assessment.

Important Notes:

• The CAS will be sent directly to the candidate’s nominated email address shortly after successful completion of the course. It is the candidate’s responsibility to ensure their email address is correct and regularly checked (including junk/spam and trash folders).
• It is the candidate’s responsibility to lodge their High Risk Work Licence application directly with WHS QLD.
• Applications must be lodged within 60 days of the assessment date.
• After 60 days, the Candidate Assessment Summary (CAS) is deemed invalid, and the candidate will be required to rebook the full Forklift Course to organise a new assessment. (Please refer to our Expired Candidate Assessment Summary (CAS) Policy for full details.)
• FMS Training strongly recommends lodging the licence application immediately after receiving the CAS to avoid delays or additional fees.
• The plastic High Risk Work Licence card will be posted directly to the candidate by WHS QLD.

Helpful Links:

• Apply or renew your High Risk Work Licence
• View current WHS QLD licence fees

• The full course fee will apply, regardless of when the reassessment is requested.
• All candidates must attend the complete training and assessment again to ensure they are refreshed, up to date, and compliant with the latest safety standards.
• No credit or partial transfer of previously paid fees will be applied toward the new booking.

FMS Training will not provide refunds if a booking is completed without activating the promo code at the time of checkout.

Credits not used within this timeframe will be deemed expired and will no longer be valid.

Upon enrolment, candidates are immediately granted full access to our online theory content, instructional videos, and training resources. As this provides substantial value in the delivery of our service, no refunds will be issued under any circumstances.

Like an airline seat, once your booking is confirmed and the course date approaches, we are unable to resell your place. Cancellations, reschedules, or non-attendance at short notice will result in forfeited fees.

Important Notes:

• All bookings are final. No refunds will be provided.
• All cancellations and reschedules result in forfeited fees.
• Alternatively, you may consider arranging a substitute candidate to attend in your place so your fees are not forfeited. Please see our ‘Substitute Candidate Policy’ for details.
• No cancellations or reschedule requests will be accepted over the phone.
• Any requests to cancel or reschedule must be submitted in writing by contacting FMS Training via email.
• All cancellations and reschedules must be arranged at least five (5) working days prior to the course start date. (Working days do not include weekends or public holidays. Example: If your course start date is Monday, 7 July 2025, you must submit your request no later than Monday, 30 June 2025.)
• Cancellation or reschedule requests made within five (5) working days of the course start date or on the day of the course will not be approved and will be treated in accordance with our Non-attendance Policy. (Example: If your course start date is Monday, 7 July 2025, any request submitted from Tuesday, 1 July 2025 onwards will be considered within 5 working days and will not be approved.)

These requirements are in place to comply with WHS QLD regulations for scheduling High Risk Work Licence assessments and to ensure training places are managed fairly.

By proceeding with a booking, candidates or a company representative acknowledge and agree to this policy in full. Please ensure you have booked into the correct course and dates to avoid any unnecessary fees.

• Reschedule: Candidates may reschedule their training to a new date that suits their availability.
• Refund: Alternatively, candidates can cancel their booking and receive a refund.

FMS Training will notify affected candidates as promptly as possible and will do its best to minimise any disruption caused by such cancellations.

Please note: This refund or reschedule option applies only when a cancellation is initiated by FMS Training. If a candidate wishes to cancel or reschedule their booking for any other reason, the standard Cancellations and Reschedules Policy applies.

For company invoicing of Forklift Courses, the following are required before your booking can be processed:

• A completed booking form signed by the company representative. Access the online booking form here: Booking Form.
• An official purchase order document including the Purchase Order Number.

Once we receive these documents, we will process your booking and issue an invoice.

FMS Training is committed to issuing Statements of Attainment (SOA) and all certification documentation promptly upon a candidate’s successful completion of their assessment. However, where full payment of all applicable fees has not been received, FMS Training reserves the right to withhold the issuance of certification, including Statements of Attainment, until the outstanding balance is paid in full. Upon confirmation of full payment, certification will be issued without undue delay, in accordance with our obligations under the Standards for Registered Training Organisations (RTOs) 2015. This applies to all bookings, including company invoicing arrangements.

Alternatively, for credit card payments, the quickest and most secure option is through our website: https://www.fms.edu.au/

• If an overpayment is made (e.g. payment for more candidates than intended), the client must notify FMS Training in writing within 2 business days of the transaction.
• If the additional spot(s) have not been used or allocated, FMS Training will offer to either:
  • credit the amount towards a future course booking (valid for 6 months), or
  • issue a refund, minus a $30.00 administration and processing fee.
  • No refunds or credits will be provided if the request is made after the scheduled course date, or if the additional spot has already been assigned to a candidate.
  • All requests must be submitted via email. No booking corrections will be accepted over the phone.
• For Oral Assessment bookings:
  • Any errors in quantity or candidate names must be reported within 2 business days.
  • Once an Oral Assessment has been scheduled, rescheduling fees will apply if the slot cannot be filled.
  • Refunds or credits will not be provided for unused oral assessment bookings after the scheduled date.

Important Information:

FMS Training is not responsible for the outcome of any Zip Pay application or for any disputes between you and Zip Pay.
For more details, visit Zip Pay’s website.

*All Fees include GST (where applicable). ^All fees are payable at time of booking to confirm your place.

Note: Candidates who do not pass their first assessment are required to pay a $350.00 reassessment fee, which includes the additional training and the resit. Extra training days are not charged separately as part of the reassessment process.

The $200 training support fee only applies to eligible candidates with disabilities or diverse learning needs, and must be booked prior to the initial assessment.

*All Fees include GST (where applicable). ^All fees are payable at time of booking to confirm your place.

FMS Training acknowledges the importance you attach to information that identifies you (personal identifiers such as your name, address, date of birth and email address). We are committed to protecting and managing the personal information you choose to share with our organisation.

By providing this information, you can deal with our organisation in confidence that your personal information will only be used for the purposes described to you, will be held securely, and will be disposed of appropriately when it is no longer required.

We collect and use personal information to administer your enrolment and deliver training and assessment services. This includes using your contact details to communicate with you regarding course bookings, confirmations, pre-course materials, reminders, scheduling changes, attendance (including non-attendance), and assessment outcomes.

We may also use and disclose your personal information to meet our legal and regulatory obligations as a Registered Training Organisation, including Unique Student Identifier (USI) administration and reporting of training activity and outcomes to relevant government bodies in accordance with the National VET Data Policy and AVETMISS reporting requirements.

Where your enrolment is arranged or funded by an employer, job provider, or other authorised representative, we may disclose limited information to that party where reasonably necessary to administer your booking and training.

If you authorise FMS Training to create a USI on your behalf, we will only collect the information required for that purpose and will destroy any personal information collected solely for that purpose as soon as practicable after it is no longer needed, unless we are required by law to retain it. Where we hold your USI, we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Student information may also be viewed by authorised government officials during regulatory or audit processes.

NATIONAL VET DATA POLICY PRIVACY NOTICE
As a Registered Training Organisation (RTO 45189), FMS Training is required to collect and report certain personal information about students undertaking nationally recognised training.

During the enrolment process, students are provided with the mandatory NCVER VET Data Privacy Notice (Schedule 1) in accordance with the National VET Data Policy, which is available at: https://www.dewr.gov.au/national-vet-data/vet-privacy-notice.

This notice explains how student information is collected, used, disclosed and reported for vocational education and training purposes.

The notice is provided in addition to this Privacy Statement.

A USI is a unique ten-character alphanumeric reference number that creates a secure online record of an individual’s nationally recognised training and qualifications attained in Australia. A USI gives students access to their training records and results via their personal USI account at https://www.usi.gov.au/.

MANDATORY REQUIREMENT
A valid USI is mandatory for enrolment in any nationally recognised qualification, unit of competency, skill set, or accredited course delivered by FMS Training. Students acknowledge that providing a USI is a legislative requirement under the Student Identifiers Act 2014.

FMS Training cannot:

• issue a Statement of Attainment or Qualification,
• report training activity to the National VET Data Collection (AVETMISS), or
• finalise certification documentation

without a valid and verified USI.

It is the student’s responsibility to:

• create their own USI (free of charge) via https://www.usi.gov.au/, and
• provide their USI to FMS Training prior to the issuance of any AQF certification documentation and prior to national reporting requirements.

The personal details provided to FMS Training must match exactly with the details used to create the USI. FMS Training will verify all USIs through the USI Registry System prior to issuing any Statement of Attainment or Qualification and prior to reporting training activity to the National VET Data Collection (AVETMISS).

PERMISSION TO CREATE, LOCATE OR VERIFY A USI
Where a student is unable to provide their USI, they may give written permission for FMS Training to:

• create a USI on their behalf,
• locate an existing USI, or
• verify a USI provided.

Written consent must be explicit and recorded in accordance with USI privacy requirements and applicable legislation. FMS Training will not create, locate, verify, or access a student’s USI without documented written permission from the student.

FAILURE TO PROVIDE A USI
If a valid USI is not provided:

• FMS Training may be unable to report training activity to the national registry,
• certification documents cannot be issued, and
• training records may be excluded from national reporting until a valid USI is received.

Students acknowledge that providing an incorrect or invalid USI may delay certification and reporting outcomes.