Access helper

This page is for FMS staff. Please sign in to the website first, then reload this page.

The three things that go wrong, and what to do

“My link does not work any more.” Sign in links are one time use and last 90 days, so this is normal, not a fault. Put their email in the box above and press the button. They get a fresh link within a minute or two. Tell them to check junk mail if it does not appear.

“I cannot see my team’s progress.” Same fix, same box. Client managers such as Sarah at Evolution Precast can also help themselves now: send them to fms.edu.au/cohort-progress and there is a box on that page where they put in their work email and get a new link straight away. Worth telling them once so they never have to ask.

“No account found for that address.” The address is either spelled differently to the one on their order or enrolment form, or they have never been enrolled. Check the order first, students are often booked by their boss so the student email sits in the Students Name and Students email fields on the order, not the billing details. If they genuinely have no account, they need enrolling before a link will work.

Quick links

Cohort progress shows every group, who has started, how far through they are, completion dates and certificates. All learners shows the skills check results and which ones still need a trainer to record their review. Trainer portal is what the trainers see, useful when one of them says something is missing.

What this page will not do

It never shows or resets a password, because nobody at FMS needs one to help a learner, the link does the signing in. It refuses to send a link for an FMS staff account. It does not enrol anyone, remove anyone, or change a booking. For any of those, ask Jocelyn.